The weather and solar activity are the main factors to see the Aurora Borealis and unfortunately, we cannot control or predict them since it is nature.
The Aurora Hunt Tour is a full outdoor experience which includes the transportation, the work of our qualified guides who are also professional photographers, the homemade meal (soup, cookies, hot drinks), the equipment we prepare for the tour such as thermal suits and winter boots as well as the tripods.
Therefore we cannot offer a refund or offer a second tour for free. To ensure that you maximise your chances of seeing the aurora, we can suggest you book more than one Aurora Hunt Tour to have more chances to see the Northern Lights. If you wish to book multiple Aurora Hunt tours, we can offer you a 10% discount for the second/third booking.
Our most up-to-date terms and conditions are found here. Check our our extensive knowledge base with heaps of information about Tromsø region to best prepare for your stay in the Arctic. Here is the link to our FAQ.
The Aurora Hunt Tour is a full outdoor experience which includes the transportation, the work of our qualified guides who are also professional photographers, the homemade meal (soup, cookies, hot drinks), the equipment we prepare for the tour such as thermal suits and winter boots as well as the tripods.
Therefore we cannot offer a refund or offer a second tour for free. To ensure that you maximise your chances of seeing the aurora, we can suggest you book more than one Aurora Hunt Tour to have more chances to see the Northern Lights. If you wish to book multiple Aurora Hunt tours, we can offer you a 10% discount for the second/third booking.
Our most up-to-date terms and conditions are found here. Check our our extensive knowledge base with heaps of information about Tromsø region to best prepare for your stay in the Arctic. Here is the link to our FAQ.