We seldom cancel tours, but we do so if the conditions for specific tours are unsafe. If this is the case, you will of course get a full refund for the tour.

The environmental conditions here are very dynamic. Changes occur so fast that it's impossible to predict the pattern within a few days. Our guides are experienced in reading short-term constantly updated weather forecasts and find the most suitable option.

We always make the decisions having our guests best interest at heart, and we make the decision based on the most updated information available. Please regularly check your email or phone up to shortly before the tour. If you have no notification from us, please meet up at the pick up point. See our full terms and conditions here.

To learn more about aurora hunting, check this informative blog article. Check our our extensive knowledge base with heaps of information about Tromsø region to best prepare for your stay in the Arctic. Here is the link to our FAQ.