We will wait a maximum of 10 min at pick up. If you have issues, please contact our office as soon as possible. Customers that do not show up are not entitled to a refund. If your flight arrives shortly before the pick up time, please consider that you will need at least 2 hours between landing and pick up, to have the time to get your luggage, move from the airport to the city center (15-20 min), check in at your accomodation and get ready. We are unable to delay the pick up time for single customers/bookings. In case of missed tour due to flight delays, you are not eligible for a refund. Consider a travel insurence for these unforeseen situations.