Please contact our office as soon as possible via phone or email. We will do our best to assist you and help to get to the pick up point on time. Please note that the guests who not show up are not entitled to a refund, as clearly stated in our terms and conditions. We always recommend to travel with a travel insurance. We are unable to delay pick up time for the guests, as it would be unfair towards guests who arrived on time.

If your flight arrives shortly before the pick up time, please consider that you will ideally need at least 1-2 hours between landing and pick up, to have the time to get your luggage, move from the airport to the city center (15-20 min), check in at your accommodation and get ready.

The quickest way to get to the city center is by taxi, the ride takes under 15 minutes.

Check our our extensive knowledge base with heaps of information about Tromsø region to best prepare for your stay in the Arctic. Here is the link to our FAQ.