We seldom cancel tours, however we do so if due to environmental conditions it is unsafe to run the activity or if the activity does not reach a minimum number participants. A tour can also be cancelled in exceptional cases due to unforeseen logistic issues (sicknesses or vehicle problems). If we decide to cancel, you will get full refund. In case of cancellation, you will be notified as early as possible. Please regularly check your email or phone prior to the tour departure and especially if the conditions of the weather are not easy.

We do not offer refund if the guests fail to show up on a tour. We understand that unforeseen circumstances can arise, preventing guests from joining our tours. However, as clearly stated in our terms and conditions, we cannot offer you a refund as the reason was outside of Wandering Owl's control.  See our full terms and conditions here.

Check our our extensive knowledge base with heaps of information about Tromsø region to best prepare for your stay in the Arctic. Here is the link to our FAQ.